You can close a MoldMove account and have everything in it permanently deleted. This page explains exactly what happens, how long it takes, and how to ask if you cannot sign in.
Two different things
They are not the same and the app keeps them apart.
Removing yourself from a plant. Your own user record and your sessions are deleted. The plant's records stay, because a setup sheet belongs to the plant and not to whoever typed it. Any member can do this at any time from the account strip. The only exception is a sole owner: leaving would leave the plant with nobody who can run it, so make someone else an owner first or close the account instead.
Closing the account. The whole plant goes: every machine, material, mold, study, setup sheet, uploaded file and the approval history on all of it. Only an account owner can do this.
How to close an account
Sign in, open Security in the account strip at the top of the app, and choose Close this account. You will be asked for your password again and to type the plant's name. Both are deliberate: a borrowed session should not be enough, and this should not be possible by accident.
It happens after seven days, not immediately
When an owner asks, we schedule the deletion for seven days later and email everyone in the plant to say so. During those seven days the account works normally, you can export everything, and any owner can cancel from the same screen.
That window exists because of what is being deleted. A molder keeps qualification records because a customer can ask years later how a transferred process was validated. A button that destroys all of it the instant it is pressed is the wrong shape for that data, and a wrong click is not something we can undo for you — there would be nothing left to undo it from.
After the seven days the account and every record in it are removed by an automated sweep. We do not keep a copy. Export first if you want one; export works at any time, including while the closure is pending and after a subscription has lapsed.
What is deleted
- The plant account itself.
- Every user in it, with names, email addresses and password hashes.
- All sessions and any pending invitations.
- Machines, materials, molds, studies, setup sheets, troubleshooting records, shot-weight and defect logs.
- Files and photographs attached to any of those, including nameplate and controller-screen images.
- The activity log — who did what and when inside the account.
What may remain afterwards, and why: ordinary server and email-delivery logs, which are not account records and age out on their own; and anything we are required to keep for tax or accounting purposes, such as invoices already issued. Those contain billing details, not your process data.
If you cannot sign in
Email privacy@moldmove.com from the address on the account and say which plant you mean. We will verify that you are an owner of it before doing anything — a deletion request we acted on without checking would be a way to destroy somebody else's records.
If you have forgotten your password, the sign-in page will send you a reset link, which is usually faster.
Related
Retention while an account is simply unpaid is a different matter and is set out in the Privacy Policy: a lapsed plant goes read-only, then dark, and is only removed after ninety days and two notices. Nothing is destroyed without warning in either path.